Member XP

About Member XP

MemberXP, a part of CU Solutions Group, is the credit union industry’s leading platform for capturing and acting on member feedback. Their solution empowers credit unions to measure experiences, identify service gaps, and build stronger member relationships through real-time insights.

Services Provided to Credit Unions:

  • Member surveys and feedback collection across key touchpoints (loans, new accounts, digital channels, etc.)

  • Experience management dashboards with real-time reporting

  • Net Promoter Score (NPS) and Member Effort Score (MES) tracking

  • Peer benchmarking to compare performance with other credit unions

  • Automated alerts to staff for rapid response to member concerns

How This Benefits Your Credit Union:
By using MemberXP, your credit union can listen to members in real time, identify areas for improvement, and respond quickly to concerns. This leads to higher member satisfaction, stronger loyalty, and data-driven decisions that help your credit union grow and compete more effectively.

Have a Question?

If you have questions about our service partners or would like to schedule a demo with any of them, please contact us and we’ll be happy to assist.